No Smoking Policy
Since Jan 1, 2009 our hotel is a completely non-smoking establishment. Smoking is prohibited in the restaurant as well as all rooms, suites and holiday rental apartments, which are all designated non-smoking areas. Smoking is allowed on balconies as well as in our Smoking Lounge.
For the appartments a 300 € deposit will be pre-authorized on your credit card. In the case of not completly cleaned kitchens, broken items or other damages, we will use this deposit as compensation, otherwise the pre-authorization will be deleted after your departure.
Our hotel is dogfriendly ans specially our appartments and Suites in House I are perfect for dogs as they are carpet free (wooden floors) Price € 10 per day not including petfood.
Please be aware that pets are not allowed on the lawn or in the dining hall.
WIFI - WLAN
The hotel has a public and freely accessible Wi-Fi. This covers the majority of our hotel, however, due to the structural conditions in the rooms mainly only cache-based applications are possible. Video telephony and downloads work limited in the reception and hotel entrance hall area. Due to the capacities currently available in Gerlos, our WLAN is limited and is not suitable for downloads of large amounts of data. Apple devices generally work more slowly due to Apple's own security measures.
Bathrobes are available at reception (fee € 5,- per Bathrobe)
Guest Washing Facilities
A washing maschine and a dryer are available for use. The use of those machines are free.
Check-In & Check Out
Rooms may be occupied on arrival starting 2 p.m. Please inform us in advance if you intend to arrive after 7 p.m. Rooms must be vacated by 10 a.m. on the day of departure. You may be able to extend your stay depending on availability for a surcharge until 5pm maximum
We will happily send you any forgotten items by cash on delivery. Not requested items will be given away every end of season.
Cash, MAESTRO, VISA, MASTERCARD,
Transfers: Iban: AAT53 3622 9000 0074 4672 BIC: RZTIAT22229
Please be aware that we do not accept American Express or Diners and that credit cards generally indicate a maximum amount that cannot be exceeded.
Cancellations & premature Departure
We charge a cancellation fee in the case of late arrival, premature departure or cancellations within 90 days of your arrival date. The General Business Conditions of Austrian Hotel Industry are applicable as stipulated.